Delivery Policy

We use a reliable courier to send each product to you. If the product you ordered is in stock, you should receive your parcel within 5-7 working days. If we are out of stock, we will let you know when the product is ready to be shipped after a few days.

Please take note of the following:

  1. Delivery rates are charged at customer location and number of products and weight of items purchased.
  2. If you need an urgent delivery, contact us directly details below.
  3. You’ll receive your tracking number and ETA via email.
  4. All orders are sent by private courier.
  5. Delivery services are door-to-door, no PO Boxes.
  6. All orders placed before 12:00 P.M. will be processed the same business day.
  7. All orders placed after this time will be processed the following business day.
  8. Our courier company will contact you to confirm your parcel is on its way to you. They will try a few times to deliver it to you. If not, then the parcel will come back to us and we will contact you again.

If you have any questions, you can give our Customer Service Center a call on 076 580 1365 or email us at info@ownlionline.co.za